5. Microsoft Will Get Its Act Together With Skype
When Microsoft announced that it was acquiring Skype, the first response from some observers was "please don't screw up Skype."
In 2012 Microsoft will surprise many when it successfully leverages its $8.5 billion investment by integrating Skype's voice and video calling services with Windows 8, Windows Phone, Windows Live Messenger, and Microsoft's Lync unified communications software.
Such integration will let Microsoft offer PC- and device-based voice and video calling -- something that competitors Apple and Google haven't really figured out -- and improve Microsoft's standing in consumer markets where it has struggled.