5 Dirty Little Secrets About Application Performance Management


IT Managers Are Often The Last To Know About Problems

When asked what percent of the time their users identify a performance problem before the operations or information technology team are aware of the problem, more than 60 percent of participants noted that users identified a performance problem at least 40 percent of the time before their operations or IT personnel did.

Additionally, about 25 percent of all participants said that users identified a performance problem at least 70 percent of the time before their operations or IT team.

IT managers need APM systems that have more visibility into all aspects of application performance, from infrastructure to the desktop, otherwise IT managers are "flying blind," Knoa's Zuckerman said.