6. Sloppy Software
According to Khan, sloppy software and usability challenges are reasons for healthcare.gov's failure.
"Healthcare.gov's hosting providers made the whole foundation sloppy," said Khan. "There was no proper methodology; they got the site up and running but it just wasn't functional."
To prevent sloppy software, it is best to work together as a team and keep everybody in the light, said Khan.
"The main point about sloppy software is that it's about working together really well from developers, the way coding is done, what the hosting or managed providers are going to do," said Khan. "If you pick a team and put all of those peeps together, they are going to make details of the project and that’s how you build a successful website."