Winner: Dell Software K1000 GO
OS: Android, iOS
Enterprises using Dell's Kace K1000 Systems Management Appliance will be happy to have Kace K1000 GO, a new app that gives Android and iOS devices visibility into Dell's asset, configuration and service management system. The app allows IT admins and help desk staff to review and respond to service desk notifications, prioritize and expedite problem resolutions and deploy software right from the device. It also allows end users to submit service desk tickets, access the knowledge base and check on existing ticket status. Users can create, review, update, delete and resolve service desk tickets; attach images from their camera roll; call or email from within a service desk ticket; and view detailed inventory information. Push notifications can be used for real-time alerts of ticket events and status updates.