Resellers really need to know all the ins and outs of the products and solutions they offer, but sometimes it's just too difficult to get a hands-on experience. Ingram Micro and Juniper have teamed up to create the Ingram-Juniper Virtual Lab to give VARs all the benefits of a hands-on experience from anywhere at any time.
Currently, there are more than 30 resellers who log into hardware on a weekly basis to display, configure and work with everything from Juniper firewalls and routers to the new EX series of Ethernet switches. Essentially, the virtual lab gives VARs the ability to log into a Juniper hardware appliance to demo the product remotely and test-run configurations before or during a pre- or post-sales call with Ingram's tech support team.
According to Sean Porter, senior tech support specialist, Ingram Micro's lead Juniper engineer, "Ninety-five percent of tech support sales are presale in nature, the rest are post-sale."
A virtual environment gives VARs the same benefits of a physical lab without the traveland#8212;and the time and money involved. Qualified resellers can log into the lab to configure, test and evaluate Juniper gear to grow their technical competence and expertise.
Shown here is a log-in screen to get to information on the Juniper EX switch series.