How do your A-list vendors compare when it comes to providing support for their customers? The Channel Champs survey rated 115 vendors across 24 product and service categories. Solution providers rated those vendors on a number of criteria, including several in support.
Here now are the 10 vendors who performed the best in the following support criteria: Education and Enablement; Evaluation/Demo Equipment Policies; General Availability of Technical Training for all Solution Providers; Postsales Support; and Presales Support.
Those ratings culminated in an overall score indicating how well a vendor supports its VAR.
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