20 Hot Products Midmarket CIOs Want Right Now

ShoreTel's ShoreWare Personal Call Manager, part of the ShoreTel Unified Communications platform, takes the features of a desktop phone and moves them over to a software client on the user's desktop. It integrates with personal and corporate directories in Microsoft Outlook, adds presence capabilities and incorporates voicemail messages. "ShoreTel is interesting because they don't have a centralized box," said Rodger King, vice president of operations and IT at Hallmark Canada, North York, Ontario, which is just beginning to investigate VoIP platform as a means of leveraging its existing network and improving the scalability of the company's phone system.

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