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ARC: Best Vendors, Worst Vendors For ROI

By Jennifer Bosavage CRN
8:00 PM ET Mon. Oct. 26, 2009
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Fourth From Last Place: Dell (Notebooks)

VARs were critical of Dell's ROI in the ARC. Dell fared poorly in criteria that influences a VAR's perception of ROI: quality, richness of product features, technical innovation and support, just to name a few. In each of those particular criteria, Dell's scores were far below the category average.

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