VARs Select The Top 10 Vendors In Support Satisfaction
Satisfying products lead to a sale, but satisfying service leads to long-term customer relationships.
As part of the 2010 Channel Champs survey, solution providers were asked to rate their vendors in terms of how well they work with channel partners.
One of those areas in which they were rated as part of the survey was support satisfaction, which included such factors as education and enablement, evaluation and demo equipment policies, general availability of technical training, and pre-sales and post-sales support.
Vendors of storage software and networking products must be doing something right for their partners, as between them they captured eight of the top 10 spots.