Worst ROI: #5 Dell
As they were last year, VARs were again critical of Dell's ROI in the ARC. This year's 58.0 in ROI in the Notebook category was worse than last year's 63.3. Dell also fared poorly in product quality, which influences a VAR's perception of ROI. Last year, too, Dell earned the dubious "Five Worst ROI" vendor list.