2011 Channel Champions: Support Satisfaction


10. Support Satisfaction: Cisco

Category: Unified Communications/VoIP

Support Satisfaction Rating: 77.5

Cisco took the top slot in the Support Satisfaction subcategory, easily beating its closest competitor, Microsoft, by more than eight points. Cisco's strength is in Post-Sales support, topping Microsoft again by more than eight points. Overall, Cisco's score was nearly 13 points greater than last-place HP.