2011 Channel Champions: Support Satisfaction


9. Support Satisfaction: Microsoft

Category: Business Intelligence

Support Satisfaction Rating: 77.7

Among the five criteria comprising the Support Satisfaction subcategory, Microsoft's best score was in General Availability of Technical Training For All Solution Providers, coming in more than five points ahead of second-place IBM. Microsoft swept all the criteria within the Support Satisfaction subcategory. The BI category is new in 2011.