2011 Channel Champions: Support Satisfaction

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8. Support Satisfaction: Eaton

Category: Power Protection & Management

Support Satisfaction Rating: 77.9

Eaton's scores in Evaluation/Demo Equipment Policies and General Availability of Technical Training For All Solution Providers bested those of top-ranked APC. Eaton's highest score in the Support Satisfaction subcategory was 81.2, in the Post-sales Support criterion; however, APC beat Eaton in that criterion, and took the entire Support subcategory as well.

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