2011 Channel Champions: Support Satisfaction

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4. Support Satisfaction: Microsoft

Category: Video Conferencing

Support Satisfaction Rating: 78.8

Among the five criteria for Support Satisfaction, Microsoft's highest score was 79.9, which it earned in Post-Sales Support. However, that was not sufficient enough to best Cisco's score of 84. Microsoft did get the upper hand in the Evaluation/Demo Equipment Policies criterion, in which it scored 78.1, compared with Cisco's 76.7, Polycom's 74.7 and HP's 73.8.

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