2011 Channel Champions: Support Satisfaction

IT solution providers selected CRN Channel Champions by voting for vendors in 26 product categories. When completing CRN's Channel Champion survey, VARs rate IT vendors on a number of criteria for three subcategories: Technical Satisfaction, Support Satisfaction and Financial Factors. For the Support subcategory, criteria typically includes: Pre-Sales Support, Post-Sales Support, Evaluation/Demo Equipment Policies, General Availability of Training, Education and Enablement.

The following 10 IT vendors were rated highest in Support Satisfaction subcategory.