1. Support Satisfaction: Cisco
Category: Enterprise Networking Hardware
Support Satisfaction Rating: 81.3
Just as it did in 2010, Cisco won each of the criteria in the Support Satisfaction category. This year, its highest score, an 88.4 in Post-Sales Support, beat HP Networking's 79.4 and Juniper's 79.3.
Cisco's 2011 margin of victory was larger than in 2010: Its overall subcategory score was more than six points greater than Juniper and more than seven points better than HP's.