Email this article   Print article 


2011 Channel Champions: Support Satisfaction

By Jennifer Bosavage CRN
9:00 AM ET Tue. Apr. 26, 2011
< Previous | 1 ... | 6 | 7 | 8 | 9 | 10 | ... 11 | Next >

4. Support Satisfaction: Microsoft

Category: Video Conferencing
Support Satisfaction Rating: 78.8

Among the five criteria for Support Satisfaction, Microsoft's highest score was 79.9, which it earned in Post-Sales Support. However, that was not sufficient enough to best Cisco's score of 84. Microsoft did get the upper hand in the Evaluation/Demo Equipment Policies criterion, in which it scored 78.1, compared with Cisco's 76.7, Polycom's 74.7 and HP's 73.8.

Next Slide >

< Previous | 1 ... | 6 | 7 | 8 | 9 | 10 | ... 11 | Next >


CHANNEL SERVICES >>


• 

• 

• 

• 

• 

• 

• 

 

ccsa