3. Support Satisfaction: APC
Category: Power Protection & Management
Support Satisfaction Rating: 78.8
APC won three of the five criteria in the Support Satisfaction subcategory: Pre-Sales, Post-Sales and Education and Enablement. Eaton won the other two criteria: Evaluation/Demo Equipment Policies and General Availability of Technical Training For all Solution Providers. Still, APC's scores nudged out Eaton's, resulting in APC's subcategory victory. The vendor also won Support Satisfaction in 2010.