2011 Channel Champions: Support Satisfaction

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How Satisfied Are You With The Support From Your IT Vendors?

IT solution providers selected CRN Channel Champions by voting for vendors in 26 product categories. When completing CRN's Channel Champion survey, VARs rate IT vendors on a number of criteria for three subcategories: Technical Satisfaction, Support Satisfaction and Financial Factors. For the Support subcategory, criteria typically includes: Pre-Sales Support, Post-Sales Support, Evaluation/Demo Equipment Policies, General Availability of Training, Education and Enablement.

The following 10 IT vendors were rated highest in Support Satisfaction subcategory.

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