Vice President, Managed Services, Cloud Computing, Ingram Micro
Highlights: In 2010, Ingram Micro expanded its services portfolio and made significant investments in partner training/education. The distributor also hosted the Cloud Summit and Seismic Partner Summit and launched the Ingram Micro Cloud. As a result of these efforts, Bergeron says, partners have moved up the value chain in the eyes of their clients and now sell resolutions and service vs. hardware. The emphasis of the sales is on the business value and resolution, she adds.
Goals: Bergeron's goals are to double the size of Ingram Micro's services business; introduce automation to offer greater efficiency to resellers and MSPs; and build a comprehensive portfolio of cloud services so that partners know they can come to Ingram Micro when they need to solve any business problems their customers may have.