Renewals Director, Astaro
Years in position: 4
Years in channel: 9
Highlights: In 2010 Vignone took over the renewal team at Astaro and helped the channel understand the value of and how to capitalize on renewal business. Leading the renewal team, she was able to improve Astaro's customer renewal rate to 75%, creating more revenue for partners in the Americas region. She did this by creating a new renewal notification and communication process for both partners and end users and a customer satisfaction plan for end users.
Goals: In 2011 Vignone hopes to increase the renewal rate and strengthen the renewals team's relationship with partners and their end users. She will continue to evolve the customer relationship program to increase customer satisfaction and thus the rate of renewal business.