Need toner? Call The eConcierge
The winner of this year’s Tech Innovator Award for Managed Services is Xerox for its Xerox eConcierge printer monitoring and supplies replenishment service. Compatible with its branded devices as well as those of competitors, this innovative service breathes new life into printer maintenance by letting resellers take on administrative duties while increasing recurring revenue. Receiving the award was Michael McCann, vice president of U.S. field and sales operations at Xerox, right, with the test Center's Edward J. Correia.
Runner up in the managed service category was eGestalt for its Secure GRC, a service that gives resellers a cloud-based way to keep customers in compliance with PCI, HIPAA and other regulations without themselves having to become experts.