No. 16 Biggest Gain: HP, Volume Servers (Less Than $25,000)
Gain: 6.3 (Overall Score: 76.4)
HP finished second in this category last year, behind IBM, despite winning the Product Innovation subcategory. This year, HP took top honors and won all three subcategories, while IBM fell to third place, behind Dell. HP's biggest gain was in Marketing Support, where its score rose 12.5 points. Other large increases were in Quality of Field Management (up 11.7), ROI (up 11.1), Pre-Sales (up 10.7) and Managing Channel Conflict (up 10.6). HP lost ground, however, in Product Compatibility & Ease of Integration (down 3.0) and Post-Sales Support (down 2.6 points).