No. 14 Biggest Gain: IBM, Midrange (High-End) Servers ($25,000 and Above)
Gain: 6.9 (Overall Score: 72.3)
Although IBM came in second in this product category to Dell, it won two of the subcategories: Product Innovation and Support. IBM made its biggest gain, 17.1 points, in the Managing Channel Conflict criteria. Other large increases were in Quality of Field Management (up 12.9 points), Solution Provider Program (9.7 points) and Training (9.3 points).