No. 13 Biggest Gain: Adtran, SMB Networking Hardware
Gain: 7.3 (Overall Score: 83.3)
Adtran is the first of several vendors from the SMB Networking Hardware category to post large score increases in the 2011 ARC. The manufacturer showed great improvement in a number of criteria, particularly in Post-Sales Support, where it was up 12.7 points, and Pre-Sales Support, in which its performance earned it an 11.9-point increase. Adtran saw substantial gains in Richness of Product Features/Functionality (up 11.7), Product Quality and Reliability (up 11.3) and Ease of Doing Business (up 10.7).