No. 5 Biggest Gain: Dell, Notebooks/Mobile Computers
Gain: 9.7 (Overall Score: 79.1)
Despite coming in third place, Dell's scores significantly improved in 2011. Scores in Product Quality and Reliability rose 27.7 points, while Product Technical Innovation jumped 17.3 points. Product Compatibility & Ease of Integration climbed 17. 1 points, and Richness of Product Features/Functionality gained 16 points.