Gain: 10.8 (Overall Score: 79.1)
Newcomer EMC took the top slot from HP, which moved down one notch to second place. VARs indicated that despite this, HP delivered on Quality of Field Management, where its score grew 17.4 points, and on Manages Channel Conflict (up 15.3). In addition, HP showed substantial increases in Pre-Sales support (up 14.7 points). Services Opportunity and Solution Provider Program also sustained excellent growth, with scores growing 14.5 points and 13.6 points, respectively.