No. 1 Biggest Gain: HP, SMB Networking Hardware
Gain: 14.3 (Overall Score 80.7)
HP wins the most improved award, although it came in third in its product category. Overall, SMB Networking Hardware saw four of its five vendors substantially improve their scores; the sole exception was last-place Cisco. HP gained an impressive 22.8 points in Pre-Sales Support. Other criteria that saw major improvement were Services Opportunity (up 20.8 points), Post-Sales Support (19.5 points) and Training (up 18.2 points).