No. 1 Biggest Drop: Trend Micro, Network Security Software
Down: 8.5 (Overall Score: 66.5)
Trend Micro's sole rival in the Network Security Software category this year was the victorious Kaspersky Lab. Last year, Trend Micro came in first, facing off against Novell and Websense. Trend Micro saw its score decline most in the Post-Sales Support criterion, but it fell significantly in a number of criteria, especially Compatibility & Ease of Integration and Quality and Reliability. The vendor didn't post gains in any criterion.