ARC 2011: Biggest Vendor Gains And Drops

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No. 19 Biggest Gain: Dell, Midrange (High-End) Servers ($25,000 and Above)

Gain: 5.2 (Overall Score: 75.2)

The PC manufacturer had tremendous improvement in Product Quality and Reliability, scoring 12.5 points higher in 2011 compared with 2010. VARs also gave the vendor better marks in Ease of Doing Business (an 11.9-point gain), ROI (10.9) and Quality of Field Management (10.3). Still, Dell, which won the Midrange category overall, could improve in Services Opportunity and Training, areas it has lost ground in since last year.


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