No. 18 Biggest Gain: Oracle, Middleware
Gain: 5.9 (Overall Score: 76.3)
Oracle jumped from third place in the Middleware category last year to first place in 2011. (Microsoft, the 2010 category champ, was not included in this year's survey as it did not achieve the required number of responses.)
The vendor saw enormous increases in several criteria, particularly in Ease of Doing Business, where its score leaped 17.8 points from 2010. Other areas of huge improvement were Marketing Support (up 12.1 points), Solution Provider Program (up 11.1 points) and Post and Pre-Sales Support (up 10.9 and 10.3 points, respectively).