No. 17 Biggest Gain: NetApp, Enterprise Network Storage
Gain: 6.1 (Overall Score: 81.3)
Although NetApp lost first place in the Enterprise Network Storage category to EMC as it did in 2010, the vendor saw increases in its scores in every one of the 18 criteria. Its largest improvements were in Ease of Doing Business (up 11.7) and Quality of Field Management (up 9.8). Interestingly, while its Pre-Sales Support score was 8 points greater than in 2010, its Post-Sales score rose only 1.7 points.