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ARC 2011: Biggest Vendor Gains And Drops

By Jennifer Bosavage CRN
4:00 PM ET Fri. Oct. 21, 2011
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No. 5 Biggest Gain: Dell, Notebooks/Mobile Computers

Gain: 9.7 (Overall Score: 79.1)

Despite coming in third place, Dell's scores significantly improved in 2011. Scores in Product Quality and Reliability rose 27.7 points, while Product Technical Innovation jumped 17.3 points. Product Compatibility & Ease of Integration climbed 17. 1 points, and Richness of Product Features/Functionality gained 16 points.

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