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The Top 10 Mavericks Of 2011

By Kevin McLaughlin CRN
12:00 PM ET Mon. Nov. 21, 2011
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2. Lanham Napier

CEO, President
Rackspace

Napier, who joined Rackspace in 2000 as CFO and took over the CEO role the following year, has fostered a culture that places enormous importance on customer service. Need proof? Look no further than the fact that the model he helped pioneer at Rackspace is called "Fanatical Support."

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