You've been CEO of HP for about four months now. What are your impressions of the channel so far?
I have been mostly in a learning mode when I have met [with partners]. I start off the conversations saying, 'I want to know everything you know. I want to know what you think about HP, what you think about the state of our industry, what you think we could do better.' It's been more conversation to me [rather] than the other way around.
In a funny way, this feels very comfortable to me, because FTD was an association of independently owned florists who distributed all of FTD's products. eBay sellers, much smaller businesses than many of our channel partners, but the same thing. eBay would not have been successful without our seller community. So this feels comfortable to me. Before I came to HP I didn't understand the power of the channel to this company -- it's pretty cool. Partners are an essential part of our history, and also our future. Because this is how we get incredibly broad distribution for HP products.