2012 Channel Champions: Technical Satisfaction


3. Technical Satisfaction: Samsung

Category: Flat Panel Displays

Technical Satisfaction Rating: 87.7

Samsung beat its closest competitor in the Flat Panel Displays category, ViewSonic, by roughly one point in technical satisfaction—a much slimmer margin than 2011's some four points. Samsung won three of the criteria: ergonomics, product quality and reliability, and image quality. The vendor's highest subcategory score, 99.0, in product quality and reliability, was roughly five points greater than ViewSonic's.