2. Technical Satisfaction: Cisco
Category: SMB Networking Hardware (includes wireless LANs and Voice)
Technical Satisfaction Rating: 89.4
In a repeat performance from 2011, Cisco came in first in the SMB Networking Hardware category. Of the five criteria in the technical satisfaction rating, Cisco won four: product quality and reliability, scalability, management and configuration features, and security. It lost price for performance to HP Networking. The greatest score difference was a nearly 19-point spread between Cisco and last-place D-Link in product quality and reliability.