2012 Channel Champs: How Well Do Vendors Support You?

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10. Support Satisfaction: Microsoft

Category: Business Intelligence

Support Satisfaction Rating: 73.8

Among the five criteria that comprise the support satisfaction subcategory, Microsoft's best score was in postsales support with a 75.5 in the Business Intelligence category. It lost two subcategory criteria: Presales support (to IBM), and evaluation and demo equipment policies (to SAP). Microsoft's largest margin of victory within this subcategory was in general availability of technical training.


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