2012 Channel Champs: How Well Do Vendors Support You?


6. Support Satisfaction: Cisco

Category: SMB Networking Hardware

Support Satisfaction Rating: 75.2

Cisco won the Channel Champ crown for the support subcategory in SMB Networking Hardware, sweeping all five criteria. Its highest score and widest margin of victory with a score of 89.7 came in postsales support, where it beat last-place D-Link by nearly 15 points.