2012 Channel Champs: How Well Do Vendors Support You?


3. Support Satisfaction: Intel

Category: Processors

Support Satisfaction Rating: 76.1

Intel beat its closest competitor, AMD, by more than nine points in support satisfaction in the Processors category -- similar to the score spread the year before. The chip maker's greatest margin of victory came in postsales support with 84.7, beating last-place Nvidia by 10 points and AMD by nearly 11 points.