10. Support Satisfaction: Cisco
Category: Unified Communications
Support Satisfaction Rating: 78.7
Cisco crushed the competition, sweeping all the criteria in the support satisfaction subcategory in Unified Communications as it had in 2011. Its scores in each of the five criteria handily beat those of its rivals; for example, Cisco's postsales support score of 84.7 was nearly 16 points higher than that of last-place Avaya's.