10. Support Satisfaction: Microsoft
Category: Business Intelligence
Support Satisfaction Rating: 73.8
Among the five criteria that comprise the support satisfaction subcategory, Microsoft's best score was in postsales support with a 75.5 in the Business Intelligence category. It lost two subcategory criteria: Presales support (to IBM), and evaluation and demo equipment policies (to SAP). Microsoft's largest margin of victory within this subcategory was in general availability of technical training.