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2012 Channel Champs: How Well Do Vendors Support You?

By Jennifer Bosavage CRN
10:00 AM ET Wed. Apr. 25, 2012
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8. Support Satisfaction: IBM

Category: Middleware
Support Satisfaction Rating: 73.9

IBM finished second in overall support satisfaction in the Middleware category for 2012. It beat the Channel Champ in one criterion in support satisfaction: Presales support. IBM had won the support satisfaction subcategory in 2011, sweeping all five criteria.

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