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2012 Channel Champs: How Well Do Vendors Support You?

By Jennifer Bosavage CRN
10:00 AM ET Wed. Apr. 25, 2012
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7. Support Satisfaction: Kaspersky Lab

Category: Network Security Software
Support Satisfaction Rating: 74.4

Kaspersky Lab narrowly beat Trend Micro for this subcategory win in Network Security Software. It won two of the five criteria: evaluation and demo equipment policies, and education and enablement—with its greatest margin of victory coming in the former. Trend Micro won postsales support and presales support; McAfee took general availability of technical training.

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