"You have the ability to create emotion within your organization, and it all starts with you," Thoreson said. Employees will take their cues from senior management, so solution provider executives need to remember that they have the power to energize (or deflate) their employees, he said. Thoreson suggested starting with something small. Next time someone asks how you are, give them something more animated than the predictable "fine." "It's Tuesday, so I'm terrific," he offered.