Kelly Ashton Carden, Manager, North American/French Channels and Alliances, Epygi Technologies
After working for him, I admire Southwest's Herb Kelleher. On a daily basis, I saw his innate ability to remember every employee he had ever met. He treats both veteran and new employees alike, as if they are all a part of his extended family. Kelleher is a legend among all 33,000 Southwest employees; therefore, by making these employees feel special, Kelleher in essence made them even more committed to carrying out the Southwest service.