Karil Reibold, Whaleback Managed Services
Years in channel: 15
Years in position: 4
Highlights of the past year: Whaleback has repositioned itself as a solutions-based managed service with its own enabling technology. Its focus is on creating a customer experience that lets Whaleback and partners become trusted advisers to customers.
Goals: Reibold will work toward ensuring customers see no costly upgrades, hardware costs or hidden fees. Whaleback has its own technology, allowing it to be independent of other platforms for features, and was built from the ground up to run over SIP trunks. Reibold is positioning her company to broaden its partnerships with MSO and carriers.