Faulty Symantec AV Update Triggers Blue Screen Of Death For XP Users
Symantec this week acknowledged that some of its customers experienced the dreaded "blue screen of death" after installing a recent antivirus update. "On 11 July 2012 Symantec Security Response started receiving reports of customers experiencing blue screens after applying the 11 July revision 18 definitions," Orla Cox, security operations manager for Symantec's Security Response team, said in a blog post. After investigating, Symantec found that the issue stemmed from a "three way interaction between some third party software that implements a file system driver using kernel stack based file objects -- typical of encryption drivers, the SONAR signature and the Windows XP Cache manager. " "The SONAR signature update caused new file operations that create the conflict and led to the system crash," Cox said.