The second driver for outsourcing is the flexibility needed to turn IT resources on and off as needed. The third driver is a pronounced need for more productivity and profitability, Sklar said. "Outsourcing is not about cost-cutting anymore. It's about creating a competitive differentiator with your ability to drive change in your business," she said.
Companies that still view outsourcing as a cost-cutting measure are missing the boat, she said. "People are looking to access resources to deliver innovation and a way to drive growth. We believe that's a new trend in outsourcing," she said.