XChange 2012: Behind The Demo Room Doors


Autotask

Autotask demonstrated an IT business management system for IT service providers, a multifunction suite that includes CRM, help-desk, ticketing, project management, knowledge-base management and service-level management all in one tool.

"What our customers find is that the implementation of a tool like this gives them a 360-degree view of their business and allows them to gain control of their business from one place," said Gary Martini (not pictured), executive director of Americas at Autotask. "Our customers like to say that they get their life back because now they can work on their business instead of in their business" he said. When asked what separates Autotask from its competition, Martini said, "I think the quality of the software, the quality of the support and the reliability of the releases and the reliability of the software itself separates us from the pack."