SMB Networking Hardware: Cisco
CEO: John Chambers
Despite winning both the product innovation and partnership subcategories, last year's ARC champ Ruckus Wireless lost by the narrowest of margins -- .1 -- to Cisco. Cisco's strong support scores gave it just the push it needed to claim the top spot. Last year, Ruckus lost the support subcategory as well, to Adtran. This year, Adtran came in third overall -- but placed second in the support subcategory. D-Link finished fourth overall, as it did in 2011 -- just ahead of Cisco. Hewlett-Packard did not achieve the required number of responses to be included in this year's survey.